Please Contact us if you have a question that isn't answered here.
How accurate are the colours in the pictures of products on your website?
We have attempted to reproduce the colours as accurately as possible, but the pictures will look different on different computer screens. Please ask if you would like more information about specific products.
Do you deliver outside of the UK?
We currently offer delivery within the UK only. Please contact us if you would like a product delivered elsewhere.
How much do you charge for delivery?
Our standard delivery charges cover the cost of packaging and delivery using Royal Mail's Letter, Large Letter, Packet or Parcel services (see prices here). We usually use the Second Class services to keep the costs down, but can send items First Class if preferred. Cards will be delivered using the Letter or Large Letter service. Prints and T-shirts will usually be delivered using the packet service. If you live in or around the New Forest we may be able to deliver in person and will refund your delivery payment minus a small charge to cover our costs. Please Contact us if you would prefer to pick up your order from us here in Brockenhurst.
Is VAT included in your costs?
At present we do not need to charge VAT.
How quickly do you deliver?
We aim to deliver products as quickly as possible, but as some of our products are printed on demand it can take us up to a week to get them ready for you. We'll let you know when you can expect to receive your order when we receive it. Remember that if you live in or around the New Forest we may be able to deliver in person.
How do I return an item?
If you are unhappy with your purchase, you may return it within seven working days of receipt for a full refund, including any delivery charge included in your original order. To return an item, please ask us for a returns form.